Raleigh, NC – A local woman started receiving bills from Raleigh Water – more than ten years after she left home.
For months, she asked workers to drop the false accusations, but nothing changed.
So she decided to “Call Keely” from WRAL’s 5 on Your Side – and the bills finally stopped.
Carolyn Haswell is a Wayne County resident who left her home in Raleigh more than 10 years ago.
So when last December she got a water bill for her old property in Raleigh, she was very confused.
The bill was $ 101.35.
“You know, we really don’t want our loan to be challenged by someone else’s water bill,” Haswell said.
She did what everyone would do next: call Raleigh Water, explain her situation, and think a solution would come. However, two more bills were received in January and February, even after she informed the department.
Haswell described the water spokesman on the phone as defensive. She said she did not feel they really listened or did not understand her question.
“She didn’t defend what they did, but she didn’t accept what I said,” Haswell said.
Two more bills were passed in January and February.
“I thought I was already talking to two people, so I’m going to write a WRAL by email,” she said.
Talking to Haswell, Arthur set to work, exchanging letters and phone calls with Raleigh Water and looking for a solution.
A few hours later, Heswell sent Arthur a text saying, “The bill is worth $ 0. We don’t have to get another bill. No explanation has been given. “
Ed Buchanan, a spokesman for Raleigh Water, told WRAL News: “The account was part of our (very) old billing system and didn’t even have to switch to the system we use now.”
He said it was extremely unusual and they are still figuring out how it happened.
A local woman has been sending erroneous utility bills for months – until she called WRAL 5 on your side :: WRAL.com
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