Both sides are now awaiting the judge’s decision in a remarkable battle between a single parent and a high-tech manufacturer.
Our sister station KGO-TV in San Francisco spoke to Mark Redman about its history and why the average citizen has taken on one of the world’s largest companies.
It all started when last summer, while still under warranty, the Oculus VR headset of his son Bobby broke.
“We were told they were gone. Three months later, I said, “I want my money back.” They said, “No, we’re not going to do that; we’re going to give you extra credit,” Redman said.
Redman complained to the Better Business Bureau. Oculus never replied.
Redman then saw hundreds of similar complaints online; he was upset that a large company was ignoring legions of customers.
The BBB has given Oculus and its Facebook owner an F rating.
A few months later, Redman filed a small lawsuit.
“It’s not about the money, it’s about the principle. It’s just ridiculous how these big companies treat the consumer,” Redman said.
He spent hundreds of dollars trying to find where to file court documents.
Facebook has sent strong lawyers Orik, Herinton and Sutcliffe to try to stop the trial.
Finally, on Monday, the father and son reached their day in court.
Redman showed the judge a 377-page book full of documents showing all his efforts to get Oculus to fulfill the guarantee.
“My emails to Oculus, Bobby’s emails to Oculus, my emails to attorney, attorney responses …” Redman said, reviewing documents for KGO cameras.
“The judge was not impressed by what they did to me. Her eyes widened when she saw all my paperwork,” Redman said. “A big corporation like this is forcing parents to go to court and fight it to get a refund, it’s outrageous and outrageous.”
Mark and Bobby Redman left the courtroom with a gift – a new Oculus headset, which Facebook gave them in the courtroom.
“They apologized for everything we went through, they were very kind …” Redman said. “They offered it to us as a gift for my son for everything he went through.”
Now Redman and Facebook are awaiting a judge’s decision on possible damages.
Facebook, owned by Meta, did not respond to a request for comment.
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Facebook ruling: father in California sends Oculus to court small lawsuit as son’s gift to replace VR headset
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