Lexus revived its famous customer service fashion and became the first in the JD Power survey in 2022 on luxury brand satisfaction, while the Mini once again ranks first among mass brands.
Last year, Toyota’s luxury division lost to Porsche Customer Service Index (CSI) Survey, but the German automaker had to settle for third place in the ranking of 2022 after Cadillac. Mini repeated last year’s success, but Buick again rushed to his heels, the pair separated by one point.
The Toyota brand ranked ninth in the mass market table, ranking just slightly above average, but that’s still better than what several big names have managed. Honda joined Ford in the “below average” table of results, while Volkswagen, Hyundai and Chrysler took the bottom three in descending order. This is not all bad news for Stellantis brands, however. Dodge climbed four places to 10th, and last year’s biggest loser, Ram, changed 18th to 12th.
Few will be surprised to see Alpha Romeo securing the ghetto end of the luxury table, and the position of the Land Rover over it is so unlikely to raise eyebrows. Neither one nor the other from last year has moved. But Jaguar has dragged itself from third bottom to 8th (which for Jag is the podium) and you just know that Mercedes and Genesis dealers across the country will be getting new ones at head office after opening that they ranked fourth and third. worse, respectively.
The CSI study ranks brands according to how satisfied car owners are with the service they receive at franchised dealerships or after-sales service centers for work performed with cars from one to three years. The focus is on service quality, service consultant, car self-pickup, service facility and service initiation, but for the 42nd year the survey has been redesigned to include new features including valet services, remote car service and a payment app Internet / smartphone. options.
JD Power says its CSI data and reviews show that customers are increasingly appreciating receiving text alerts about their car readiness and photo or video confirmation of service, and that dealers need to work harder to close the gap in driver satisfaction for internal combustion vehicles and EV. Pleasure among EV drivers scored 784 points against 852 for owners of gas and diesel cars.
Lexus and Mini Top JD Power 2022 Customer Service List, Alfa Romeo and Chrysler Rating Worst
Source link Lexus and Mini Top JD Power 2022 Customer Service List, Alfa Romeo and Chrysler Rating Worst